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Medical Quality Management 

Medical Quality Management
Chapter:
Medical Quality Management
Author(s):

Andrew Majka

and Prathibha Varkey

DOI:
10.1093/med/9780199743018.003.0018
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date: 18 August 2019

The past 2 decades have seen unprecedented advances in medicine and technology. However, the health care system continues to perform far below acceptable levels for ensuring safety and addressing patient needs. The publication To Err Is Human: Building a Safer Health System from the Institute of Medicine galvanized health care system response and the public demand for change. Providers rely largely on paper tools, memory, and hard work to improve patient care. However, it is difficult to create reliable and sustained improvement in health care with use of traditional methods. Improvement often requires deliberate redesign of processes through human factors knowledge, as well as tools such as Lean and Six Sigma known to assist improvement. The clear ethical imperative to enhance the quality and safety of health care and meet external accreditation requirements and patient expectations calls providers to address quality of care issues.

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