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date: 11 December 2019

Communication rules 58

Breaking bad news 60

End of Life decisions 62

Communicating with other health professionals 64

Managing violence and aggression 66

Effects of hospitalization 68

Communicating with the child or young person with special needs 70

Communication is defined as a process involving exchanges of verbal and non-verbal messages, to convey emotions, information, ideas, and knowledge. Priority in ensuring effective communication when caring for the child and their family is important for establishing a therapeutic relationship. Alongside this is the need for good communication with the multi-professional and agency teams involved with the child and family. There are many challenges to establishing and maintaining effective communication. This chapter aims to give some helpful tips and advice....

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