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date: 22 August 2019

Promoting effective communication 56

Verbal communication 58

Non-verbal communication 60

Providing information 62

Active listening 64

Principles in using augmentative and alternative communication (AAC) 66

Developing accessible information 68

Communication passports 70

Objects of reference 72

Compiling life stories 74

Human communication can be extremely complex; it is an essential part of our experience of forming and building relationships, making choices, and expressing emotions (including discomfort or pain) and opinions. This consequently affects the control we have over our own life and impacts on mental health. Communication is dynamic, whereby we adapt what we are saying and how we are saying it in response to what another person is saying and how. This negotiation goes on throughout the interaction and when successful, can lead to multifaceted meaning that is understood by both parties. The history of communications between people (what each one knows about the other and about communicating with the other), as well as what is currently happening around us, how we are feeling at that moment, and our reasons for communicating, will all impact on how effective our communication will be....

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