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Cultural sensitivity 

Cultural sensitivity
Cultural sensitivity

Tom Burns

, and Mike Firn

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date: 12 July 2020

This chapter concentrates on ethnicity and the complex relationship with both economic disadvantage and mental health access and outcomes when working in culturally diverse communities. The social processes that underlie cultural norms in behaviour and beliefs are discussed with examples of how mental health community services must be alert to unconscious and other forms of discrimination. Understanding each unique individual in the context of their families, communities, shared history, and how they see the world around them is the core task for mental health workers. Implications for practice, team composition, and training are explored, including dealing with racism towards staff as well as from within services and institutions. The legal framework of the Equalities Act in the UK is used as a guide.

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