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Operational and team management 

Operational and team management
Operational and team management

Tom Burns

, and Mike Firn

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date: 15 July 2020

Outreach in community mental health is a complex and labour-intensive activity that relies on coordination, communication, and clear procedures. This chapter looks at team systems and processes in a typical week that help ensure a safe, efficient, patient-centred, equitable, and timely service that has effective outcomes. Leadership, accountability, and responsibility frameworks are explored, and strategies for the effective recruitment, selection, and supervision of staff discussed. Role functions within the multidisciplinary team—such as team leader, psychiatrist, and case manager—are explained, and a typical weekly schedule for a team presented. Effective communication and coordination strategies are discussed, including the format and functions of the handover and review meetings.

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