Show Summary Details
Page of

Models of communication skills training and their practical implications 

Models of communication skills training and their practical implications
Models of communication skills training and their practical implications

Richard F. Brown

, Alexander Wuensch

, and Carma L. Bylund

Page of

PRINTED FROM OXFORD MEDICINE ONLINE ( © Oxford University Press, 2020. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Medicine Online for personal use (for details see Privacy Policy and Legal Notice).

date: 24 November 2020

Several models of physician–patient communication that have served as conceptual frameworks for communication skills training have been described over recent years. In this chapter, we review the following models: the E4 Model; Three-function model; Calgary–Cambridge Observation Guide; Patient-Centred Clinical Method; SEGUE Framework; Four Habits Model; and SPIKES. We then discuss the strengths and limitations of these models and describe a model we developed, the Comskil Conceptual Model. Communication skills training for healthcare professionals (CST) is an effective means to ensure high-quality communication. Physician–patient consultation communication is a dynamic, individual process, and the personality, attitudes, values, and beliefs of individuals influence the communication process. Furthermore, culture plays an important role in determining how communication proceeds, and it is important to take this into account while gaining an understanding of the various models that exist for teaching communication skills training.

Access to the complete content on Oxford Medicine Online requires a subscription or purchase. Public users are able to search the site and view the abstracts for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can't find the answer there, please contact us.