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Learner-centred communication training 

Learner-centred communication training
Learner-centred communication training

Suzanne M. Kurtz

and Lara J. Cooke

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date: 15 December 2019

This chapter provides an overview of core principles and key strategies for teaching communication skills using a learner-centred approach. Goals of communication teaching are summarized. Attitudes are important to be developed as a foundation to the masterful use of skills crossing several different communication issues. Communication should focus on mutual understanding. Effective strategies for teaching communication include experiential, learner-centred small-group work that uses observation, feedback, and repeated practice. The Calgary–Cambridge Model is used as an example of a skills-based approach to teaching communication. Following on, agenda-led outcome-based analysis (ALOBA) is presented as a model to for giving feedback and facilitating experiential, learner-centred, problem-based sessions. The authors close with commentary on modelling and the informal curriculum.

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