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Managing difficult people in the workplace 

Managing difficult people in the workplace
Chapter:
Managing difficult people in the workplace
Author(s):

Julian Beezhold

, Nagendra Bendi

, and Mariana Pinto da Costa

DOI:
10.1093/med/9780198723646.003.0006
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date: 30 November 2021

This chapter covers the challenge of managing difficult colleagues, who are almost ubiquitous in the workplace. It examines reasons why conflicts occur and escalate, and looks at what one can do to make oneself into a better work colleague. Dealing with negativity and bullying are often very hard, and this chapter looks at these two situations in more detail. Practical steps are proposed that can be useful in addressing all of these difficult behaviours. The particular problems posed by a difficult boss are discussed, with suggestions for action. The chapter ends with an examination of how one might confront issues sensibly, along with a look at the general principles involved in dispute resolution.

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