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Evaluation of services 

Evaluation of services
Chapter:
Evaluation of services
Author(s):

John Zajicek

, Jennifer Freeman

, and Bernadette Porter

DOI:
10.1093/med/9780198569831.003.0031
Page of

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date: 23 August 2019

Introduction 348

Clinical audit 350

Benchmarks against which MS services can be evaluated 352

Integrated care pathways (ICPs) 358

Seeking the views of service users 360

Core competencies of staff 362

The breadth and diversity of services which often needs to be accessed by people with MS throughout the course of their disease is enormous. Even at a single point in time, care delivery may span a number of different organizations and specialities. Any attempt to evaluate the overall pathway of care experienced by a person is therefore fraught with difficulties, and so a pragmatic approach to the evaluation of service delivery is required. One relatively straightforward approach is to evaluate the care provided by discrete services. This might include multidisciplinary services such as diagnostic clinics, inpatient rehabilitation units, respite care services, or uni-disciplinary services. Typically these evaluations will focus on three key aspects of the service, namely its:...

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