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Quality Improvement and Patient Safetya 

Quality Improvement and Patient Safetya
Quality Improvement and Patient Safetya

Jordan M. Kautz

, John C. Matulis

, and Christopher M. Wittich

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date: 16 January 2021

Quality improvement, broadly interpreted, refers to any formal approach taken to understand and better the performance of a system. Quality improvement, conversationally, more often is taken to mean application of those methodologies or tools from industry to health care. Quality improvement and patient safety are complementary but not synonymous. Safety is but 1 dimension of quality care, and quality improvement but 1 behavior of safe care. Understanding of human factors—the interactions among humans and other elements of the system—is critical to improving safety by constructing systems wherein it is easier for persons to do the right thing and harder to do the wrong thing.

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