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Team Communication in the Acute Care Setting 

Team Communication in the Acute Care Setting
Chapter:
Team Communication in the Acute Care Setting
Author(s):

Andrew Thurston

, Lyle Fettig

, and Robert Arnold

DOI:
10.1093/med/9780190201708.003.0039
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date: 27 January 2020

Effective communication in the acute care setting requires a multidisciplinary team approach tailored to patient specific goals and values. Through the use of specific skills and techniques, the palliative care consult team helps clarify goals of care and improve communication between healthcare providers and patients. Specific skills include identifying challenges in communication, providing effective feedback, conflict resolution, and addressing emotion. Specific techniques include holding multidisciplinary family meetings to clarify goals, utilizing the SPIKES roadmap for breaking bad news, and NURSE statements for responding to emotion with empathy. Effective communication in the acute care setting helps ensure that patients receive individualized care consistent with their goals and values and that these goals are communicated across all levels of patient care.

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