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Konopasek, L., Rosenbaum, M., Encandela, J., & Cole-Kelly, K. (2017-02). Evaluating communication skills training courses. In Oxford Textbook of Communication in Oncology and Palliative Care. Oxford, UK: Oxford University Press. Retrieved 7 Apr. 2020, from https://oxfordmedicine.com/view/10.1093/med/9780198736134.001.0001/med-9780198736134-chapter-62.