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Pendleton, D., Schofield, T., Tate, P., & Havelock, P. (2003-04). The New Consultation: Developing doctor-patient communication. Oxford, UK: Oxford University Press. Retrieved 17 Aug. 2019, from https://oxfordmedicine.com/view/10.1093/med/9780192632883.001.0001/med-9780192632883.