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A health equity care model for improving communication and patient-centred care: A focus on oncology care and diversity 

A health equity care model for improving communication and patient-centred care: A focus on oncology care and diversity
Chapter:
A health equity care model for improving communication and patient-centred care: A focus on oncology care and diversity
Author(s):

Kimlin Tam Ashing

, Noé Rubén Chávez

, and Marshalee George

DOI:
10.1093/med/9780198736134.003.0040
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date: 24 November 2017

Increasing worldwide migration, especially from developing nations to developed nations is making our societies more multiethnic, multicultural, and multilingual. Hence, as healthcare providers we are confronted with the challenge and opportunity to provide quality care that embraces the diversity of our patients and their families and reflects a deeper appreciation of their cultures and communities. Therefore, the current chapter examines culture, cultural competency, and the consideration of these constructs towards improving care and communication with the focus on oncology patients from diverse backgrounds, particularly those from cultural and linguistic minority communities. To further advance health communication and quality care, we present a health equity care model that embraces three pillars—cultural competency, cultural humility, and cultural empathy, and provide some recommendations and a case study for putting into practice these fundamental patient-centred principles.

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