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Training facilitators to deliver an advanced communication course for senior healthcare professionals in cancer and palliative care 

Training facilitators to deliver an advanced communication course for senior healthcare professionals in cancer and palliative care

Chapter:
Training facilitators to deliver an advanced communication course for senior healthcare professionals in cancer and palliative care
Author(s):

Susie Wilkinson

and Anita Roberts

DOI:
10.1093/med/9780198736134.003.0026
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date: 20 July 2017

This chapter presents a communication skills training initiative designed to train facilitators to deliver an advanced communication skills training course for senior healthcare professionals working in cancer and palliative care. It is generally accepted that communication skills training benefits healthcare professionals. However, little has been written about the training and support of those healthcare professionals who deliver this training. The chapter describes the content, process, and guidelines trainee facilitators explore while learning to deliver the experiential learner-centred advanced communication skills training course for senior healthcare professionals working in oncology or palliative care. The teaching methods presented include group safety, agenda setting, didactic methods, the use of trigger tapes, working with actors, and video-recorded role play with feedback. The facilitator training course was evaluated across six UK settings and had a positive effect on the participants’ perceived confidence in delivering communication skills training.

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