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The implementation of advanced communication skills training for senior healthcare professionals in Northern Ireland: The challenges and rewards 

The implementation of advanced communication skills training for senior healthcare professionals in Northern Ireland: The challenges and rewards
Chapter:
The implementation of advanced communication skills training for senior healthcare professionals in Northern Ireland: The challenges and rewards
Author(s):

Anne Finn

, Emma King

, and Susie Wilkinson

DOI:
10.1093/med/9780198736134.003.0025
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date: 25 September 2017

This chapter describes the key challenges and rewards of the implementation and delivery of a programme of advanced communication skills training (ACST) for senior healthcare professionals working in cancer and palliative care in Northern Ireland (NI). It enables participants to reflect and critically appraise their own and others communication skills and to demonstrate the skills required to facilitate a structured patient-centred assessment/consultation using specific strategies to handle complex communication scenarios. Participants should also be able to tailor complex information to meet the needs of patients and carers. The course is based on an experiential, learner-centred approach, which is known to enhance effective person-centred communication and includes cognitive, behavioural, and affective components. A 2014 analysis of the programme recommends the two-day as opposed to the three-day model for ACST, as no disadvantages have been identified and this programme is better meeting the needs of the participants.

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