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Tan, A., & Gallagher, T.(2017-02). Discussing adverse outcomes with patients. In Oxford Textbook of Communication in Oncology and Palliative Care. Oxford, UK: Oxford University Press. Retrieved 22 May. 2018, from http://oxfordmedicine.com/view/10.1093/med/9780198736134.001.0001/med-9780198736134-chapter-39.